FAQ

Select the Sign Up / Login button on the top right of the page. Fill in your details and verify your email address.

After signing up, a verification email will be sent to your email address that was used to sign up. The email would contain a link to verify your Rentality account.

After signing up, it may take a few minutes before your receive the verification email. Remember to check your junk and spam mail.

If you still haven't received the verification email, log in and select the "Resend Verification Email" button.

Select the 'Sign Up / Login' button on the top right of the page.
Enter your email address you used when you signed up and your password.
Then select the 'Login' button

Select the ‘Signup/Login’ button on the top right of the page.
Select ‘Password Reset’ button.
Enter your email address for your account and we will send you an email with a link to reset your password.

1. Enter the dates and destination of when and where you are looking to rent

2. Find and select a property that best suit your needs

3. Click the “Apply Now” button to request for a booking

4. You will then be prompted to fill in your payment details. (No payment will be deducted until the homeowner accepts your booking request)

5. The Homeowner will be notified of your request and will have 24 hours to review your application and respond back to you

6. Once approved you will receive an email of your rental booking confirmation with further information on the logistics of moving in.

Rentality specialises in monthly home rental. The minimum rental period on Rentality is 4 weeks. However, there are many tenants who book up to 12 months!

Rentality only facilitates the booking arrangement between homeowners and tenants.
To secure the booking, you will be charge with the first 4 weeks of rent.

For the remaining rental payment, you and the homeowner will make private arrangement yourself.

On your dashboard page, select the ‘Change or Cancel Reservation’ button.
Provide your reason of why you need to cancel or change your reservation.

Depending on your cancellation policy, you may be able to cancel your booking with a full refund, partial refund or no refund.

You may use a credit card or a debit card for the transaction. Your credit/debit card would be charged immediately after making a booking. The payment would be held by Rentality and would then be transferred to the homeowner 24 hours after you have moved in.

Payment is only deducted from the tenant after the homeowner has reviewed and approved the tenant's booking request.

This payment is first transferred to Rentality and would be stored into Rentality's digital trust account. The purpose of this payment is to secure the booking.

Stripe is an international payment service provider. Stripe has the highest payment security creditation, being certified to PCI Service Provider Level 1 .

We use Stripe because all your payment details and transactions are securely encrypted and protected through Stripe.

When you enter in your payment details, our payment service provider carries out a real time examination of your credit card. The most common cause for payments being declined are entering the wrong credit card information or entering the wrong payment address.

If this is not the case, your bank has probably rejected your payment. The most common cause for this, is probnably because your credit card is not approved for international payments via the internet or that your credit card limit has been reached. We recommend calling your bank to clarify this situation.

This code can be found on the back of your VISA/Mastercard or JCB (3 digits).
On American Express cards you can find the verification code on the front (4 digits).

The CVC, CVV or verification number is required to secure payments by telephone or transactions on the internet against fraud.

24 Hours after the tenants has moved into the rental property, Rentality would begin processing the payment to the homeowner. This process may take 3 - 5 business days until the homeowner receives the payment.

It is free of charge to list your properties on Rentality. When there is a successful booking, Rentality will automatically charge 5% service fee of the total booking price.

Rentality does not charge the tenant any service fee. However, Stripe Payment Gateway charges the tenant a card transaction fees.

For more details about Stripe’s transaction fee check out: Stripe Pricing

On your dashboard page, select the 'Change or Cancel Reservation' button.
Provide your reason of why you have decided to cancel or change your reservation.

Dependent on your cancellation policy or the host you have, you may be able to cancel your booking with a full refund (Not including booking service fee).

Start with having a conversation with the homeowner / tenant. This is usually the quickest solution.
If you are unable to resolve the problem or unable to contact the homeowner / tenant, please contact us at admin@rentality.com.au

In your email, provide us with details of the timeframe, the scenario / situation, what you and the other party had done about the situation and attach a photo if relevant.

At Rentality, your satisfaction is important to us and we would do the best we can to solve your problem together with the other party.

Start with contacting the homeowner and explain the situation. Give the homeowner a chance to resolve the problem. This is usually the quickest solution.
If the homeowner is unable to resolve the problem or unable to be contacted, please contact us at admin@rentality.com.au

In your email, provide us with details of the timeframe, the scenario / situation, what you and the other party had done about the situation and attach a photo if relevant.

At Rentality, your satisfaction is important to us and we would do the best we can to solve your problem together with the other party.

At Rentality, your safety is our top priority. It is very important to us that you feel safe at your new home and that you do not have to worry about your living situation. If you are unable to resolve this problem with the other party, please contact us immediately at admin@rentality.com.au

We take every complaint seriously and we will do the best we can to find a solution that is satisfactory to all parties.